We want you to love your 1Ō8 SPORTIF activewear which is why we offer full refunds or a store credit if you're not happy with your purchase provided they meet the below criteria. If you would like to return an item purchased via our website, please complete our returns form and email it back to us, referencing your order# number. Please include the returns form in your returning parcel.
- Returns must be requested within 7 days of receiving your item(s) and returned to us within 14 days.
- All Items must be unworn, unwashed and with all tags & original packaging. Please take care when trying on swimwear and undergarments at all times. If returned, the hygiene sticker must remain in place and will not be accepted if removed or altered.
- Full priced items only (we cannot offer exchanges or refunds on sale or discounted promotional items).
- Your refund includes the cost of the product but not any shipping paid on the original order.
- Return shipping is to be covered and paid for by the customer.
- 1Ō8 SPORTIF cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
- Once the items have been received by us and inspected to ensure it is in it's original condition, you will receive an email regarding the approval for your refund or exchange request. Please allow 2-3 Business days for your return to be processed.
- If you wish to make an exchange and the stock is not available a store credit will be offered as an alternative or a full refund.
- Credit notes are valid for 12 months from the date of issue.
- We process all of our returns within 7 days of receiving the items.
- You will receive an email approving your return once it has been received and inspected.
- Domestic returns by regular post can take up to 7 days, while express post can take up to 3 days.
- We work hard to ensure all of our garments are of the highest quality. However if you have a concern with a faulty or damaged item, please email firstname.lastname@example.org
We will do everything we can to deliver your order as quickly as possible.
Shipping within Australia
- FREE Express Shipping on all Australian orders over $100.
- $10.00 Express Shipping on all other Australian orders.
- All purchases will be dispatched within 24-48 hours from the date the order was placed.
- Once your order is dispatched, you will receive an email with tracking information.
- Purchases made on weekends and public holidays will be processed on the following business day.
- 1Ō8 SPORTIF is not responsible for lost or stolen packages that are confirmed delivered by tracking.
- Please note that once your order is on its way, we are unable to change the shipping address.
- If you require clarification or have any questions, please contact us at email@example.com
- 1Ō8 SPORTIF provides international shipping to most countries using DHL express. Please check for availability at checkout.
- Customers should expect orders to arrive between 3-5 business days, depending on location.
- We charge a flat fee of $50 AUD for all international orders to Europe, Middle East and South America to cover Duty and Taxes along with the Shipping costs. This reduces to $30AUD for all orders over $300 AUD.
- Please be aware that all other international orders may be subject to additional import taxes and duties depending on your country. 1Ō8 SPORTIF does not take any responsibility for customs delays, taxes and duties fees.